Book Bag
Operations Support Specialist
Bookelicious is revolutionizing the way that children’s books are sold. We blend technology with expert curation to match students with books they truly want to read, personalizing the reader experience while making it fun.
Our “bookmojis” are the nucleus of our approach. As students design their bookmojis on our website, dressing them up and choosing pets and accessories like sporting equipment and musical instruments, they receive personalized book recommendations that reflect their interests and grade levels.
Our unique approach facilitates the sale of books, programs, and events that enhance reader engagement and motivation, foster reader identities, and encourage increased reading volume, all of which are critical to improving reading achievement. Our website, bookelicious.com, is free, our approach is research-based, and our titles are diverse and inclusive.
We are actively looking for a seasoned Operations Coordinator to become a valuable addition to our rapidly expanding team. The ideal candidate will engage with the operations and fulfillment teams.
You will be expected to:
-Create all gift cards and coupon codes.
-Manage Cases from the Salesforce Helpdesk
-Manage Sales Leads that derive from the Salesforce Helpdesk
-Oversee the RFP Email box
-Add tracking information into Salesforce
-Complete all applicable vendor registrations
-Complete data privacy agreements
-Enter Sales Leads into Salesforce after conferences and webinars
-Maintain the Academic Order Data Spreadsheet
-Monitor website orders for fraud and approve or deny orders accordingly
-Complete all tax exemption certifications as requested by publishers
-Support the Educational Programs manager with Salesforce documentation
-Complete training on all fulfillment processes (such as ordering, tracking shipments, etc.) to support Operations Fulfillment.
Qualifications Needed:
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Associate Degree or higher preferred
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Proficient in Google Suite or able to complete the Level 1 Google Certification upon hiring
Preferred:
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Salesforce Experience
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Data Entry Experience
Why it pays to work at Bookelicious:
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Supportive Work Environment
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Work-Life Balance
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Professional Growth Opportunities
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Continuous Learning and Development Opportunities
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Competitive Compensation
Work Schedule
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Flexible hours between 8 a.m. - 9 p.m. EST
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available to work 15 to 20 hours per week.
This is a contract position.
Hourly rate of $15-$20 per hour depending on experience.
If you are interested in applying for this position please send your resume to briannae@bookelicious.com